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incident response & recovery

Hacked? We get you clean and back online.

Defaced, blacklisted, redirecting to spam or throwing malware warnings? Our emergency team removes the infection, restores service and closes the hole that let them in — fast.

<30 min first response 24/7 emergency team Fixed price, re-clean guarantee
// incident hotline

Every minute of downtime costs you. Call now.

First response and triage in under 30 minutes, day or night — before you sign anything.

+357 · 24/7 hotline
is it a hack?

Signs you need us right now

Any one of these means it's time to call. Don't wait for it to spread.

Browser shows "deceptive site" or malware warning
Site redirects visitors to spam or scam pages
Defacement, or pages/content you didn't publish
Host suspended your account for malware
Spam sent from your domain / blacklisted email
Strange admin users, or you're locked out
recovery process

From compromised to clean — and kept that way

We don't just delete the obvious file and leave. We find how they got in and shut it.

01

Triage & contain

Immediate response: we assess the damage, take a forensic snapshot and contain the incident so it can't spread further.

02

Deep clean

We remove malware, web shells, backdoors, malicious admin users and injected spam — server- and database-side, not just the visible symptoms.

malwarebackdoorsDB cleanup
03

Restore service

We bring the site back safely from clean state, verify functionality and confirm content and orders are intact.

04

Delist & recover reputation

We request removal from Google Safe Browsing and email blacklists, and help lift any host suspension.

Safe BrowsingRBL delisting
05

Root cause & harden

We find the entry point, patch it, rotate secrets and harden the site — plus a report of what happened and how we stopped it recurring.

root causehardeningreport
the guarantee

Fixed price. Cleaned properly. Or we do it again.

You get a fixed quote up front after a free assessment — no open-ended hourly bills during a crisis. If the site is reinfected through the same hole within 30 days, we re-clean it at no charge.

Start recovery now

Free assessment first

We confirm the compromise and its scope before you commit to anything.

Fixed, upfront price

No hourly surprises. You know the cost before we start cleaning.

30-day re-clean guarantee

Reinfected through the same vector? We fix it again, free.

Post-incident report

What happened, what we did, and how to keep it from happening again.

all recovery

Every kind of recovery, one team

24 recovery and incident services — whatever broke, however they got in, we get you clean and back online.

Incident response & recovery

Website cleanup & restoration

faq

Questions in a crisis

How fast can you start?
Our emergency team responds in under 30 minutes, 24/7. In most cases cleanup begins the same day and typical sites are back online within hours.
Will I lose my content or orders?
We work from a forensic snapshot and clean in place wherever possible, so legitimate content, customers and orders are preserved. We verify everything before going live.
Do you remove the Google blacklist warning?
Yes. Once the site is verified clean we submit removal requests to Google Safe Browsing and relevant blacklists, and follow up until the warnings are gone.
What if I don't know how they got in?
That's the point of our process. Root-cause analysis is included — we identify the entry point, close it and rotate any exposed credentials so it doesn't happen again.
Can you stop it happening again?
Yes — we harden the site as part of recovery, and most clients move onto a Protection plan afterwards for continuous monitoring and a managed WAF.
$ safetybis recover --now

Every hour it stays hacked, it gets worse.

Talk to the emergency team now. Free assessment, fixed price, back online fast.

get in touch

Tell us what you're running

Scoping is free. We reply within one business day — and in under 30 minutes for active incidents.