Contact
Contact SafetyBis for a free scoping call, a fixed quote, or 24/7 incident response. Email support@safetybis.com or call +357 25 254 322. We reply fast.
To contact SafetyBis, use the form on this page, email support@safetybis.com, or call +357 25 254 322, and a real engineer, not a call-centre script, gets back to you. Whether you want a fixed quote for a penetration test, advice on a compliance deadline, or urgent help with a site that has just been hacked, the fastest route is a short message telling us what you are dealing with.
We keep this simple on purpose. There is no lead-qualification maze and no drawn-out sales sequence before anyone technical will speak to you. The first conversation is with someone who can actually scope the work, and it is free, with no obligation to go further.
How to contact us
Different situations suit different channels. A planned engagement is easy to start by form or email; a live breach is better handled by phone so we can begin containment while we talk. Here is what people most often reach out about.
What happens after you get in touch
You should know what to expect before you send anything, so there are no surprises about who replies or how fast. The process is the same whether you contact us by form, email or phone.
We reply, usually the same working day
A message about planned work gets a response within one working day, often within a few hours. If you have flagged an emergency, we treat it as one and reply straight away, because a live compromise gets worse by the hour and a fast first contact is part of limiting the damage.
A short scoping conversation
For project work, the next step is a free 20-minute call. We ask about your systems, your integrations, what worries you and any deadline you are working to. That conversation is what lets us quote a fixed price rather than a vague hourly estimate, and there is no obligation to proceed after it.
A written scope and a fixed quote
After the call you receive a written scope and a fixed price, typically within a day or two. A mutual NDA is signed before any access or sensitive detail changes hands, so you can speak freely from the first conversation onward.
If you have an active incident
A live breach is not a form-and-wait situation. If your site is defaced, serving malware, leaking data, running a spam campaign or has just been suspended by your host, call +357 25 254 322 or email support@safetybis.com with “urgent” in the subject. Our incident-response team works around the clock, and we can begin containment the same day.
What to do while you wait for us
Keep any suspension notice or alert you received, and resist the urge to start deleting files at random, which destroys the evidence we use to find the entry point. Rotate the passwords you can still reach, and if the site is actively harming visitors, taking it offline briefly is often the safer choice. We will confirm the right call as soon as we are in contact.
What to include when you contact us
You do not need a technical brief to get in touch, and a plain description of the problem is enough to start. That said, a few details help us respond usefully on the first reply rather than with a list of questions. Tell us what the system is, roughly how big it is, what has happened or what you need tested, and any deadline or compliance framework driving the request.
If it is an incident, mention when you first noticed it, what symptoms you have seen, and whether payment or personal data might be involved. None of this needs to be precise. We would rather hear from you early with rough information than wait while you assemble a perfect summary, especially when an attacker is still inside.
Want this tested on your own systems?
Free 20-minute scoping call, a fixed price with no hourly surprises, and a free retest once you fix what we find.
Common reasons people get in touch
The message that lands in our inbox tends to fall into one of a few shapes. Recognising yours can help you frame that first note, though a plain “not sure where to start” is perfectly welcome too.
Planning a first penetration test
Many people contact us because a customer, an investor or a board has asked whether the application has been tested, and the honest answer is not yet. If that is you, you do not need to know exactly what to scope. Tell us what the system does and who uses it, and we will suggest the right kind of test and a sensible starting point rather than upselling you into a red team you do not need.
Meeting a compliance deadline
A good share of enquiries arrive with a date attached: an ISO 27001 audit, a SOC 2 window, a PCI DSS assessment, or a client contract that demands proof of testing. When you contact us, mention the framework and the deadline. We will tell you honestly whether it is achievable in the time, and we shape the report so it stands up as evidence rather than sitting beside your real audit paperwork.
Responding to something that already went wrong
The hardest messages to write are the ones sent at 2am when a site has been defaced or a host has pulled the plug. Those get our fastest response. You do not need to diagnose the problem first; describe the symptoms, and our incident-response team takes it from there.
Setting up ongoing cover
Some businesses reach out not for a one-off test but for continuous protection: monitoring, a security retainer, or a pre-agreed response SLA so that if something happens, the team who answers already knows the environment. If that is your goal, say so, and we will scope a plan around the assets that matter most.
Working with a remote European team
A common worry is whether distance affects the quality of the work or how quickly you can get help. In practice it does not. Offensive testing is done against systems that are reachable over the internet or through secure access you provide, so the engineer’s physical location is irrelevant to the testing itself. Reporting, scoping calls and follow-up questions all happen online, on your schedule.
We serve clients across Europe and further afield, and we are used to working across time zones and languages. If an engagement genuinely needs someone physically present, for a specific internal assessment or a workshop, we arrange it. For the vast majority of work, remote delivery is faster and no less thorough, and it keeps your costs down because you are not paying for travel.
No pushy sales, no obligation
When you contact us you are not entering a sales pipeline that will chase you for weeks. We answer your question, scope the work if you want it scoped, and send a fixed quote. If the timing is not right or the budget does not fit this quarter, that is fine, and we will tell you plainly if we think you do not actually need the work you asked about. A firm that only sells you what you genuinely need is one you can call again the next time something comes up.
How working with us works
Once you contact us, the path from first message to finished work is short and predictable. There is no price table on this page, because every engagement is scoped and quoted individually after we understand what you actually need.
| Step | What happens | Timing |
|---|---|---|
| 1. You reach out | Form, email or phone with a short description of what you need or what has happened | anytime, 24/7 for emergencies |
| 2. We respond | A reply from an engineer who can scope the work, same day for urgent cases | within 1 working day |
| 3. Scoping call and NDA | A free 20-minute call to define the scope, with a mutual NDA signed before access is shared | same week |
| 4. Fixed quote | A written scope and a fixed price, with no hourly meter on project work | 1–2 days |
| 5. Work and retest | The engagement runs to the agreed dates, and a free retest confirms your fixes hold | agreed schedule |
The quickest way to start is the form below. Tell us what you are dealing with and we will take it from there. Send us a message
Where to find us
We are a European team headquartered in Limassol, working with clients across the EU and remotely worldwide. Most engagements are delivered remotely against agreed targets, so wherever your business sits, distance is rarely a barrier to getting the work done well.
Company details
Registered office: Panayioti Tsangari 14, Germasogia 4047, Limassol, Cyprus. Phone: +357 25 254 322. Email: support@safetybis.com. The contact form on this page routes straight to the team, and anything you send is treated as confidential from the moment it arrives.
Booking a call
If you would rather talk than type, say so in your message and suggest a couple of times that suit you. We will confirm a slot for the free scoping call and send a short agenda so the 20 minutes are spent on your systems, not on introductions.
FAQ
How quickly will you reply if I contact you?
Is the first call really free?
What is the fastest way to reach you in an emergency?
Will you sign an NDA before I share details?
Do I need technical details ready to contact you?
Can you help if my business is outside your home country?
Who will I actually be speaking to?
What happens to the information I send through the form?
Related services
Anyone across Europe ready to start a penetration test, discuss compliance testing, or get urgent help with an active breach or hosting suspension, and who wants to reach a security engineer directly rather than work through a sales funnel.
Security you can prove
The same standard on every engagement, big or small.
Evidence, not opinions
Every finding ships with a reproduction and proof of concept — no vague "maybe vulnerable".
Humans over scanners
Certified engineers find the logic flaws and chained attacks automated tools walk straight past.
Fixed price, free retest
You know the cost up front, and verifying the fix is part of the deal — not a second invoice.
Ready to lock this down?
Free scoping call, fixed price, free retest. Tell us what you're running and we'll take it from there — usually within one business day.
Tell us what you're running
Scoping is free. We reply within one business day, and under 30 minutes for active incidents.