Security Awareness Training

A generic “you won a prize” test teaches nothing, because nobody at work falls for that. We model our simulations on what attackers actually send your sector: the fake supplier invoice, the shared-document lure, the password-expiry notice, the message that looks like it came from a colleague. When a simulation resembles a real attack, a click is a genuine learning moment rather than a gotcha.

Two metrics tell the story. Click rate is how many people fell for it. Report rate is how many spotted it and told someone, which is the number that actually protects you, because a reported phish warns the whole company. We baseline both at the start and track them, so you can show a board or an auditor that the program works rather than assert it.

We start by measuring where you are with an initial phishing simulation across the organisation. This gives you an honest starting click and report rate, and it tends to be the moment leadership realises the exposure is real rather than theoretical.

Different teams face different attacks, so they get different training. Finance learns to verify payment changes out of band and to recognise business email compromise. Developers cover secure handling of credentials and secrets. Executives, who are the prime targets for impersonation, get focused coaching. One-size training bores everyone and teaches little.

The strongest lesson lands at the moment of the mistake. When someone clicks a simulated phish, they get an immediate, short explanation of the red flags they missed, not a scheduled module three weeks later. Spaced repetition and these in-the-moment nudges are what make the learning stick.

Making it safe to report

A program that punishes clicks trains people to hide them, which is the opposite of what you want. We frame it as building a skill, celebrate reporting, and give staff a one-click way to flag suspicious mail. A workforce that reports quickly is worth more than one that simply clicks less, because reporting is your early-warning system.

Vishing, a convincing phone call, and smishing, a text message, sidestep email filters entirely and prey on urgency. The fake IT helpdesk call asking a user to approve a login, or the text posing as a delivery notice, catch people who would never fall for an email. We cover these directly so staff recognise the pattern regardless of the channel.

As more companies deploy multi-factor authentication, attackers who already have a password simply spam approval prompts until a tired user taps yes. Staff need to understand that an unexpected MFA prompt is a signal to stop, not to make it go away. It is a specific, teachable behaviour, and it prevents a specific, common breach.

Our simulations are built by the same people who run authorised social-engineering tests, so they mirror the pretexts, timing and psychology real attackers use against your industry. When we combine a simulation with a live phishing assessment, you see not just who clicks but how far a real attacker would get, which is a far more honest picture than a click rate alone.

We connect the training to the threats we actually see hitting companies like yours, and to the findings from any testing we do for you. If our engagement shows finance is the soft target, the training goes there first. This is the difference between a checkbox program and one that moves your real exposure.

You get reporting a board can read: where you started, where you are, which teams need attention, and how you compare to where you should be. A single human risk score, backed by the click and report trends, turns an abstract worry into a metric leadership can own and fund.

ISO 27001 control 6.3 requires information security awareness, education and training for all staff. GDPR expects appropriate staff training as part of protecting personal data, and regulators have cited the lack of it after breaches. DORA and sector rules for financial firms add their own expectations. We document the program, the participation and the results so you can demonstrate compliance with evidence rather than a claim.

Auditors increasingly want proof of effectiveness, not just a list of who watched a video. Our click and report metrics give you exactly that: measurable behaviour change over time.

Every new hire arrives as an untrained target, and attackers know a fresh employee is easy to impersonate a manager to. We fold awareness into onboarding so new joiners start with the same baseline habits as everyone else, rather than becoming the gap the next phishing run walks through.

Culture is set by what leaders visibly do. When managers report suspicious mail themselves and talk about near-misses without blame, the behaviour spreads. We coach team leads so the program is reinforced day to day, not just during the quarterly simulation, and so reporting becomes something people are thanked for rather than quietly embarrassed by.

Attacker lures move with the calendar and the headlines: tax season, a well-known breach, a new payroll system. We refresh simulations and lessons to match what is actually landing in inboxes, so the training never feels like a rerun of last year’s examples and staff stay alert to what is real right now.