Managed SOC (24/7 Security Operations)

Detection is only as good as its inputs. We onboard endpoint telemetry from your EDR, authentication and directory events from your identity provider, network and firewall logs, VPN sessions, and the audit trails from your cloud accounts. Bringing these into one place is what lets us see a chain: a phished login, a new device, a privilege change, then data movement. Any one of those alone is a shrug. Together they are an incident.

An untuned SIEM produces thousands of alerts a day and trains everyone to ignore them. Our analysts triage first, so what reaches you is a small number of validated events with context, severity and a recommended action. You are not paying us to forward alarms. You are paying us to decide which ones matter.

Front-line analysts watch the alert queue 24/7, dismiss confirmed false positives, and enrich the rest with context before deciding whether to escalate. They are the reason your inbox is not full of noise.

When something looks real, a senior analyst investigates: pulls the related events, reconstructs the timeline, confirms scope, and takes or recommends containment such as isolating a host or forcing a credential reset. This is where MTTD and MTTR, the time to detect and to respond, are actually earned.

The senior tier proactively hunts for activity that slipped past the rules, writes new detection content, and tunes existing rules to cut false positives. Detection is a living thing. Attacker techniques change, your environment changes, and the rules have to keep up.

Detection mapped to MITRE ATT&CK

We map our detection coverage to the MITRE ATT&CK framework so you can see, technique by technique, what we would catch and where the gaps are. That turns an abstract question, “are we covered?”, into a specific matrix you can point at, prioritise and close.

We connect your EDR, identity provider, firewalls, VPN and cloud audit logs, then validate that events are arriving, parsed correctly and time-aligned. A log source that silently stopped sending three months ago is a blind spot dressed up as coverage, so we test each one rather than assume it works.

Before we trust an alert, we learn your rhythm: which admins log in from where, what your service accounts do, when your batch jobs run. That baseline is what lets a real anomaly stand out instead of drowning in ordinary activity.

We decide together, in writing, what we can do on our own and what needs your sign-off. Isolating a compromised laptop at 3am should not wait for an email chain, and agreeing that in advance is the difference between a contained incident and a bad morning.

Round-the-clock cover is the expensive part. One analyst does not make a SOC; holiday, sickness and burnout mean you need a rota. A managed SOC company spreads that cost across many clients, so you get 24/7 eyes for a fraction of building it yourself.

A SIEM out of the box is noise. It takes months of tuning to make it trustworthy, and that work never stops. Because we run detection across many environments, patterns we learn in one place harden the rules for all of them.

If you already have security staff, a co-managed model works well: your team owns business hours and context, we own nights, weekends and the deep analyst bench. You keep control and fill the gaps that hurt.

Each month we report the volume of alerts handled, the incidents investigated, mean time to detect and respond, and the detection rules added or tuned. You can take these numbers to your board or your auditor without translation, and the trend line over several months tells you whether your risk is rising or falling.

You get a security lead who knows your environment, not a ticket queue. When something serious happens, you are talking to someone who already understands your setup.

Every report calls out what we cannot yet see: a subnet with no logging, a SaaS app outside the pipeline, an endpoint group without the agent. A managed SOC that only reports its wins is selling you comfort. We would rather you know where the holes are so we can close them together, in priority order.

ISO 27001 control A.8.15 covers logging and A.8.16 covers monitoring activities; SOC 2 asks you to demonstrate detection and response; and DORA requires financial entities to detect and manage ICT-related incidents continuously. We document the monitoring so it stands up under audit, and our reports map to the clauses your assessor will ask about.

GDPR gives you 72 hours to report a qualifying personal-data breach. You cannot meet that if you find out weeks late. Fast detection is what makes the timeline achievable, and our incident write-ups give you the facts you need to notify accurately.